Terms of Service & Use - MarineIQ Shipping Solutions Pvt Ltd.
These Terms of Service & Use (“Terms”) govern access to and use of the products, platforms, services, websites, communication channels, and operational systems provided by MarineIQ Shipping Solutions (“MarineIQ”, “MarineIQ Solutions”, “we”, “our”, or “us”), including but not limited to SeaK, SeaCORE, InspectIQ, CheckBOT, SeaSCREEN, WaveLens, and related systems unless otherwise specified.
By accessing or using MarineIQ services, you agree to these Terms.
If you do not agree with these Terms, please discontinue use of MarineIQ services.
1. About MarineIQ Services
MarineIQ develops maritime-focused digital platforms, operational assistance systems, AI-assisted technologies, workflow solutions, and analytics tools intended to support maritime professionals and maritime organizations.
MarineIQ services may provide:
- Operational guidance
- Troubleshooting assistance
- Workflow support
- Analytics
- AI-assisted informational responses
- Inspection and compliance support
- Communication and operational tools
MarineIQ services are intended to support operations and learning but do not replace:
- Company Safety Management Systems (SMS)
- Official publications
- Manufacturer instructions
- Regulatory requirements
- Class or Flag requirements
- Professional judgment
Users remain fully responsible for operational, navigational, engineering, cargo, safety, and compliance decisions.
2. Eligibility
MarineIQ services are intended for professional maritime use and users above the age of 18.
By using MarineIQ services, users confirm that:
- They are legally permitted to use the services
- Information provided is accurate to the best of their knowledge
- They will use the services responsibly and lawfully
3. User-Initiated Communication
Certain MarineIQ services, including SeaK, primarily operate through user-initiated interactions using supported communication channels such as:
- Websites
- Dashboards
- Approved messaging or communication platforms
MarineIQ does not guarantee uninterrupted availability of third-party communication services.
4. AI-Assisted Responses
Some MarineIQ services use AI-assisted technologies to generate responses, operational guidance, analytics, or recommendations.
AI-assisted outputs:
- May vary in detail or accuracy
- May require independent verification
- Should not be solely relied upon for critical operational decisions
Users must independently verify:
- Safety-critical actions
- Navigational decisions
- Cargo operations
- Regulatory compliance
- Emergency response actions
- Legal interpretations
against official references, company procedures, manufacturer instructions, and qualified personnel.
5. Permitted Use
Users may use MarineIQ services for:
- Maritime operational support
- Troubleshooting assistance
- Informational and learning purposes
- Professional workflow support
- Analytics and operational improvement
6. Prohibited Use
Users must not:
- use MarineIQ services for unlawful purposes
- upload malicious, harmful, or illegal content
- attempt unauthorized access to systems or data
- interfere with platform operations or security
- misuse services for spam, harassment, or abuse
- upload confidential information without authorization
- rely solely on AI-assisted outputs for critical operational decisions
MarineIQ reserves the right to suspend or terminate access in cases of misuse or policy violations.
7. Uploaded Content
Users may upload:
- equipment images
- screenshots
- operational documents
- manuals
- photographs
- workflow-related content
Users are responsible for ensuring they have appropriate rights or authorization to upload such content.
MarineIQ does not claim ownership of user-uploaded operational material.
8. Intellectual Property
All MarineIQ branding, software, systems, workflows, platform designs, AI workflows, analytics structures, and related content remain the intellectual property of MarineIQ Shipping Solutions unless otherwise stated.
Users may not:
- copy
- reproduce
- reverse engineer
- redistribute
- commercially exploit
any part of MarineIQ services without prior written permission.
9. Service Availability
MarineIQ services are provided on an “as available” basis.
MarineIQ may:
- modify features
- suspend access
- perform maintenance
- restrict functionality
- discontinue services or modules
without prior notice.
MarineIQ does not guarantee uninterrupted or error-free operation.
10. Limitation of Liability
To the maximum extent permitted by applicable law:
MarineIQ shall not be liable for:
- operational losses
- business interruption
- indirect or consequential damages
- incidents arising from reliance on AI-assisted responses
- inaccuracies or omissions in outputs
- third-party platform outages or failures
- operational decisions made by users
Users remain solely responsible for verifying operational actions and complying with company procedures and applicable regulations.
11. Third-Party Platforms and Services
MarineIQ services may rely on third-party providers including:
- WhatsApp / Meta platforms
- hosting providers
- AI processing services
- OCR technologies
- analytics providers
- infrastructure providers
Use of such platforms may also be governed by their own terms and privacy policies.
MarineIQ is not responsible for the actions, availability, or policies of third-party providers.
12. Privacy
Use of MarineIQ services is also governed by the MarineIQ Privacy Policy available on our website.
By using MarineIQ services, users acknowledge that their information may be processed in accordance with the Privacy Policy.
13. Suspension or Termination
MarineIQ reserves the right to:
- suspend access
- restrict usage
- terminate accounts or services
for:
- misuse
- abuse
- policy violations
- unlawful activity
- security concerns
- operational risk
without prior notice where necessary.
14. Changes to Terms
MarineIQ may update these Terms from time to time.
Updated versions will be published on our website with revised effective dates.
Continued use of MarineIQ services after updates constitutes acceptance of revised Terms.
15. Governing Law
These Terms shall be governed by and interpreted in accordance with the applicable laws of India unless otherwise required by applicable law.
16. Contact Information
MarineIQ Shipping Solutions
Email: inquiry@marineiqsolutions.com
For questions regarding these Terms, please contact us using the details above.