Privacy Policy
Welcome to MarineIQ Shipping Solutions
This Privacy Policy explains how MarineIQ Shipping Solutions (“MarineIQ”, “MarineIQ Solutions” “we”, “our”, or “us”) collects, uses, stores, and protects information across our products, platforms, and services, including but not limited to SeaK, SeaCORE, InspectIQ, CheckBOT, SeaSCREEN, WaveLens, and related operational assistance systems unless otherwise specified.
By accessing or using MarineIQ services, websites, communication channels, or related platforms, you agree to the practices described in this Privacy Policy.
1. About MarineIQ Services
MarineIQ develops maritime-focused digital platforms, operational assistance systems, AI-assisted solutions, analytics tools, and workflow technologies intended to support maritime professionals and maritime organizations.
Certain MarineIQ services, including SeaK, may operate through:
- WhatsApp / Meta platforms
- Websites
- Dashboards
- Mobile or desktop interfaces
- Cloud-hosted environments
- AI-assisted systems
MarineIQ services are intended to support operational efficiency, guidance, troubleshooting, and learning, but do not replace:
- company Safety Management Systems (SMS)
- official publications
- manufacturer guidance
- Class or Flag requirements
- professional judgment
Users should always verify operational, safety, navigational, and regulatory decisions against applicable procedures and official references.
2. Information We Collect
Depending on the service used, we may collect:
## User Information
- Name
- Contact information
- WhatsApp number
- Rank/designation
- Vessel type
- Nationality
- Company or organization details (if voluntarily provided)
## Interaction Information
- Questions submitted
- Uploaded images or documents
- Responses generated
- User feedback
- Chat or session history
- Operational inputs related to supported workflows
## Technical Information
- Browser and device information
- IP address
- System logs and diagnostics
- Usage activity and timestamps
3. How We Use Information
We may use collected information to:
- respond to user queries
- provide operational assistance
- improve service quality and response relevance
- support troubleshooting and analytics
- enhance MarineIQ products and workflows
- identify operational usage patterns
- maintain security, stability, and system integrity
- review flagged or poor-quality responses
- improve AI-assisted guidance and platform performance
Interaction data may also be used in anonymized or aggregated form for analytics, operational intelligence development, and product improvement purposes.
4. AI-Assisted Services
Some MarineIQ services use AI-assisted technologies to generate informational or operational guidance.
Responses generated through such systems:
- may vary in detail or accuracy
- may require independent verification
- should not be solely relied upon for critical operational decisions
Users should always verify important decisions against official references, company procedures, manufacturer instructions, and qualified personnel.
5. Human Review of Queries
Certain queries, uploaded content, or feedback may be reviewed by authorized MarineIQ personnel for:
- quality assurance
- troubleshooting support
- response correction
- operational assistance
- system improvement
6. Uploaded Images and Documents
Users may upload:
- equipment images
- screenshots
- nameplates
- manual excerpts
- operational documents
These uploads are used only for operational context, troubleshooting support, analytics, and improving service performance.
MarineIQ does not claim ownership of user-uploaded operational content.
Users should avoid sharing highly confidential or commercially sensitive information unless authorized by their organization.
7. Data Sharing
MarineIQ does not sell personal information.
We may share limited information:
- with infrastructure or technology providers required to operate our services
- where required by law or regulation
- to protect platform integrity, investigate misuse, or maintain security
8. Third-Party Platforms and Services
MarineIQ services may rely on third-party platforms and providers including:
- WhatsApp / Meta platforms
- Hosting providers
- AI processing services
- OCR services
- Analytics or infrastructure providers
WhatsApp is operated by Meta Platforms, Inc. Use of WhatsApp is also governed by Meta’s applicable terms and privacy policies.
MarineIQ is not responsible for the availability, actions, or policies of third-party platforms.
9. Data Security
MarineIQ implements reasonable technical and operational safeguards to protect information and platform access.
However, no internet-based service can guarantee absolute security.
10. Data Retention
MarineIQ may retain:
- Interaction history
- Feedback
- Uploaded operational content
- Usage logs
- Analytics data
For operational continuity, troubleshooting, analytics, compliance, and service improvement purposes unless deletion is requested or legally restricted.
11. User Responsibilities
By using MarineIQ services, users agree:
- Not to misuse the platform
- Not to upload malicious, unlawful, or harmful content
- Not to attempt unauthorized access
- Not to rely solely on AI-assisted responses for critical operational decisions
12. Children’s Privacy
MarineIQ services are intended for maritime professionals and are not designed for use by individuals under the age of 18.
13. Changes to this Policy
MarineIQ may update this Privacy Policy from time to time.
Updated versions will be published on our website with revised effective dates.
Continued use of MarineIQ services after updates constitutes acceptance of revised policies.
14. Contact Information
MarineIQ Shipping Solutions
Email: inquiry@marineiqsolutions.com
For privacy-related questions or requests, please contact us using the details above.